Privacy Policy

The information handled by an online casino can vary depending on how you use the website, the services available to you and the information needed to meet operational and legal requirements. We only seek information that is reasonably relevant to providing, securing and administering the service.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details and communication preferences. We may also record information you provide when you contact customer support, make an enquiry, submit feedback or ask for help with your account.

Identity and verification information

To verify identity, age, eligibility or account ownership, we may request supporting documents or other information. This can include identification documents, proof of address, information relating to payment ownership and records of verification checks. Verification information may be reviewed by authorised staff or suitable service providers working on relevant checks.

Payment and transaction records

We may handle information about deposits, withdrawals, gaming activity, account balances, payment methods and related transaction history. Payment information may be processed through payment providers, and we may not receive or store all details associated with a payment method. Records may be used to process transactions, investigate issues, prevent misuse and maintain accurate account records.

Technical, device and usage data

When you use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and interaction data. We may also record security information, including login events and indicators of unusual or suspicious activity.

Cookies and similar technologies

We may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website usage and help protect the service. Some cookies may be placed or supported by service providers. You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not operate as intended.

Personal information may be used for the purposes connected with operating and improving Riches88 Casino. The purposes can include the following:

• Creating, maintaining and administering your account.
• Providing website features, gaming services, account tools and customer support.
• Confirming identity, age, eligibility and ownership of an account or payment method.
• Processing deposits, withdrawals and other account transactions.
• Carrying out security, anti-fraud, anti-money-laundering and responsible service checks.
• Detecting, preventing and investigating unauthorised access, collusion, manipulation, abuse or other prohibited activity.
• Meeting applicable legal, regulatory, court, tax, accounting and record-keeping obligations.
• Responding to questions, complaints, requests and operational communications.
• Monitoring, testing and improving website performance, functionality, security and user experience.
• Sending service messages that are necessary for your account or transactions.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where information is used for marketing, you can withdraw your consent or change your preferences. Withdrawing marketing consent will not normally affect the delivery of essential service messages, such as account, security or transaction communications. We may also use information in an aggregated or de-identified form for analysis, reporting and service improvement where it is no longer reasonably linked to an identifiable person.

Sharing information with service providers

Information may be shared with organisations that help operate the website or provide related services. These may include payment and verification providers, technology and hosting providers, security and fraud-prevention services, customer support tools, communications providers, professional advisers and other contractors. Such parties should receive information only as needed for their role and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the website, players or other people, to investigate suspected unlawful or harmful conduct, to respond to valid legal requests, or to meet applicable obligations. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate handling requirements.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also use strong, unique passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information may be stored or processed using systems operated by us or by service providers, including providers located outside Australia. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and secure processing. Access to information is generally limited to people and providers who need it for an authorised purpose.

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, financial records and business operations. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Links to other websites

The website may contain links or connections to third-party websites, payment services or other platforms. Those services may have their own privacy notices and practices. This Privacy Policy does not control how an independent third party handles information, so you should review the relevant notice before providing personal information.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is available, and withdrawing consent to marketing communications.

To exercise these rights or make a privacy enquiry, contact us at support@riches88casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details.
• Deletion: ask us to delete personal information where there is no continuing need or legal reason to retain it.
• Marketing consent: withdraw consent or ask us to stop using your information for marketing. You may also use an unsubscribe option included in a marketing message where available.

A request may be limited or declined where permitted or required, including where fulfilling it could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If information must be retained, we may restrict its use to the purpose that requires retention. We aim to respond to valid requests within a reasonable timeframe and may explain any applicable limitation.

Updates to this Privacy Policy

This Privacy Policy may be updated when our services, technology, practices or obligations change. The revised version will be made available on the website and will apply from its stated or published date. We encourage players to review this page from time to time. If an update is important, we may provide a notice through the website or another appropriate account communication.

If you have a concern about how your information has been handled, please contact support@riches88casino.best first so the matter can be reviewed and addressed where possible.